You Spoke, We Listened!

We’ve received a tremendous amount of early feedback from our preorder campaign!  What we’ve heard loud and clear from most of our supporters is that our approach of using Kickstarter does not meet your needs for preorder services.

There have been a variety of very valid points raised and we want to let you know that we’ve been listening.  Since receiving this overwhelming amount of feedback we’ve been working around the clock to provide a more suitable solution for our customers.  We’ve now integrated preorder capability right into our website.

This new capability will allow you to place preorders for both Brainiac and its accessories; and your credit card will not be charged until your order ships!  This allows you to manage or modify your order(s) all the way up until your products are heading out the door to you.

For those of you who took advantage of our early supporter’s 10% discount, the new system will even allow you to apply your discount code to your order, taking the 10% right off the top instead of our previous planned rebate when your order ships.  We’ll be sending out the unique-per-customer discount codes to those who qualified for the program shortly!  The picture below shows the “I have a Coupon Code” link to click to apply your 10% discount code during the check-out process.

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Unfortunately this means that we will no longer be continuing our Kickstarter preorder process and will officially cancel the Kickstarter campaign at midnight on December 12th.  Kickstarter is a great solution, but simply turned out not to be the desired option for our customers.

We will be contacting all of our backers and pointing them over to this blog article for all of the details.  We would like to take this opportunity to thank everyone who has backed us on Kickstarter and hope that you will continue with your Brainiac preorder in our new more flexible system.

We still have our same goals and targets for delivering great products to your doorstep.  We are simply taking a different route to get there.  Thank-you to everyone for all of your candid and honest feedback and we hope our new preorder system better suits your needs.   Please continue to reach out to us with your feedback 🙂

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2 Comments on “You Spoke, We Listened!

  1. Pingback: Brainiac Preorders are now Open! | Workshop 12

  2. Pingback: Preparing for Preorders | Workshop 12

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