Shipping policy

Workshop 12 Shipping Policy

At Workshop 12, we take pride in delivering the highest quality products to our customers. Each product undergoes meticulous testing and quality control to ensure it meets our standards of excellence. As a result, your order may take slightly longer to ship, but this ensures you receive the best possible product.

1. Order Processing & Shipping Timeline

  • Order Processing: Orders are processed and prepared for shipment typically within 1–3 business days after the order is confirmed.

  • Domestic Shipping (Canada & USA): Once tracking information is provided, delivery typically takes 3–8 business days.

  • International Shipping: Delivery typically takes 8–15 business days from the date the order is placed.

Please note: Shipping times may vary depending on carrier delays, customs processing, or unforeseen circumstances beyond our control.

2. Made-on-Demand & Sustainability

All Workshop 12 products are crafted on demand, rather than mass-produced. This approach reduces overproduction and minimizes environmental waste. We deeply appreciate your support for sustainable practices and conscientious purchasing.

3. Shipping Carriers

Workshop 12 uses reputable carriers to deliver your order safely and efficiently. The carrier used will depend on your location and the size or weight of the package. Tracking information will be provided via email once your order ships.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method and destination. All shipping fees are non-refundable, even in the case of a return, except where required by law.

5. Duties, Taxes, and Customs (International Orders)

For international orders, any applicable duties, taxes, tariffs, or customs fees are the responsibility of the purchaser. Workshop 12 is not responsible for delays, additional charges, or refused shipments due to customs. Any costs incurred due to unpaid duties or refused packages will be charged to the purchaser.

6. Shipping Address Accuracy

Please ensure that your shipping address is accurate. Workshop 12 is not responsible for delays or failed deliveries caused by incorrect addresses. If your package is returned due to an invalid address, the order may be reshipped at the customer’s expense.

7. Lost or Damaged Shipments

  • All shipments should be inspected upon delivery.

  • Any damaged or missing items must be reported to Workshop 12 and the shipping carrier within 3 business days of delivery.

  • Workshop 12 will assist in coordinating claims for shipping errors or damage but is not responsible for carrier-related delays.

8. Contact

For questions about your order or shipping, please contact Workshop 12 Customer Support at: info@workshoptwelve.com.