Workshop 12 Privacy Policy

At Workshop 12 Inc. (“Workshop 12,” “we,” “us,” or “our”), your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy explains how we handle your information in connection with our products, services, websites, and related activities.

By using our products or services, or by providing us with your personal information, you agree to the practices described in this Policy.

Scope of this Policy

This Policy applies to all personal information we collect through:

• Our websites, online stores, and portals

• Customer care, warranty, and support services

• Events, promotions, and marketing campaigns

• Our hardware, electronics, and accessories

• Our software, apps, and digital products

Please note that if you use third-party websites or services linked through our platforms, their privacy policies will apply. We encourage you to review them carefully.

Information We Collect

We may collect the following types of personal information when you interact with us:

1. Information You Provide

• Contact details (name, email address, phone number, billing/shipping address)

• Account credentials (usernames, passwords)

• Payment information (credit/debit card details, billing address)

• Information you upload or submit (e.g., photos, location data, preferences)

• Feedback, reviews, and communications with our customer service

2. Information Collected Automatically

• Browsing information (IP address, browser type, device identifiers, pages visited, referral links)

• Technical data (device details, operating system, app usage, crash reports)

• Location data (if you consent through your device or app settings)

3. Transaction Data

• Purchase history and product/service usage

• Order and delivery details

• Records of communications with Workshop 12

We only collect personal information necessary for the purposes outlined in this Policy.

How We Use Your Information

We use your information for the following purposes:

1. To provide products and services – process orders, deliver products, provide customer support, and honor warranties.

2. To improve our offerings – develop, test, and enhance our products, services, and digital platforms.

3. To communicate with you – send important updates, respond to inquiries, and provide service notifications.

4. Marketing and promotions – send tailored offers, newsletters, and promotions (with your consent where required). You may opt out at any time.

5. Fraud prevention and security – detect and prevent fraud, unauthorized access, and misuse of our services.

6. Legal and compliance – meet regulatory requirements, enforce agreements, and defend legal claims.

Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Service providers: With trusted partners (e.g., logistics, payment processors, IT support, marketing services) who process data on our behalf under strict confidentiality and security obligations.

• Legal reasons: When required by law, regulation, or legal process, or to protect our rights and customers.

• Business transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred under safeguards.

• International transfers: Your information may be stored or processed outside of Canada, including in countries that may not provide the same level of protection. Where applicable, we use safeguards such as Standard Contractual Clauses (SCCs) or equivalent measures.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

Security Measures

We use industry-standard safeguards to protect your personal information, including:

• Encryption of sensitive data (e.g., payment information)

• Secure servers and firewalls

• Access controls and staff training

• Regular monitoring for vulnerabilities

However, no system can be guaranteed 100% secure. You share information with us at your own risk.

Cookies and Similar Technologies

We use cookies, web beacons, and other technologies to:

• Improve site functionality and user experience

• Remember your preferences and shopping cart items

• Analyze website traffic and trends

You can manage or disable cookies through your browser settings. Some features of our site may not function properly if cookies are disabled.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Correct or update your information

• Request deletion of your information (subject to legal or contractual obligations)

• Withdraw consent where processing is based on consent

• Object to or restrict certain processing activities

• Receive your data in a portable format

To exercise your rights, please contact us at info@workshoptwelve.com. We may need to verify your identity before fulfilling your request.

GDPR and UK GDPR Rights (EU and UK Customers)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), the following additional rights and provisions apply:

• Legal Basis for Processing: We process your personal data only when permitted under GDPR/UK GDPR, including:

  • With your consent

  • To perform a contract with you

  • To comply with legal obligations

  • For our legitimate business interests (provided your rights do not override these interests)

• Your Additional Rights:

  • The right to lodge a complaint with your local data protection authority (e.g., the Information Commissioner’s Office in the UK, or your EU supervisory authority).

  • The right to object to automated decision-making or profiling that produces legal effects concerning you.

• International Transfers: Where data is transferred outside the EEA/UK, we ensure appropriate safeguards such as SCCs or equivalent protections are in place.

• Data Protection Officer (DPO): For GDPR/UK GDPR purposes, you may contact our DPO via:
  Email: privacy@workshoptwelve.com
  Mail: Workshop 12 Inc., Mississauga, Ontario, Canada

Children’s Privacy

We do not knowingly collect personal information from minors under the legal age of majority in their jurisdiction. If we become aware that we have collected such data without proper consent, we will take steps to delete it. Parents or guardians who believe their child has provided personal data should contact us.

International Customers

If you are located outside of Canada, please note that your information will be processed in Canada and other countries where our service providers are located. By using our services, you consent to such transfers, subject to safeguards required by law.

Complaints

If you believe we have not handled your personal information in compliance with applicable laws, you may:

• Contact us directly at info@workshoptwelve.com

• File a complaint with the Office of the Privacy Commissioner of Canada (OPC), the UK Information Commissioner’s Office (ICO), or your local EU data protection authority.

Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When updates are significant, we will provide notice (e.g., via our website or email). Please review this Policy periodically.

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