These Sales Terms apply to "www.workshoptwelve.com",” and "support.workshoptwelve.com" (collectively, “the Websites”) operated by Workshop 12 Inc

The Online Shop is owned by and operated by Workshop 12 Inc (herein, "Workshop 12 Inc", "we" or "us" as the context may require). Workshop 12 Inc is the seller of the Products.

With regard to your purchases in the Online Shop we will communicate electronically by sending email or posting electronically. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing. Please note that these Sales Terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.


These Sales Terms only apply to purchases made in this Online Shop. From time to time Workshop 12 Inc may change or alter these Sales Terms which will be applicable to orders placed on or after the effective date stated by Workshop 12 Inc

Information contained in Workshop 12 Inc’s advertising, brochures or other written materials, on Workshop 12 Inc web sites or given to you, is for information only and not an offer by Workshop 12 Inc to supply any Products.


Additional terms and conditions are required to be accepted for Employee or other Hookup purchase programs.


Please note that we deliver the Products Internationally as well as within Canada.

To be able to buy Products you must:

  • Provide your name and address, phone number, email address, payment details and other required information.
  • Be at least 18 years of age.
  • Be the owner or authorized holder of a valid debit/credit card or PayPal account. You may place an order by clicking on the "Add to cart" button and proceeding to the checkout page.



You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by Workshop 12 Inc We may choose not to accept abnormal orders and orders which Workshop 12 Inc suspects are not placed in good faith. After having received your order, we will send you an acknowledgement email (“Your Workshop 12 Inc Order”) with your order number and details of the items you have ordered.

Acceptance of your order and the formation of the contract of sale between Workshop 12 Inc and you will not take place unless and until you have received your Workshop 12 Inc order confirmation email.

You have the option to cancel your order at any stage by contacting Workshop 12 Inc customer service by emailing info@workshoptwelve.com before we have sent Your Workshop 12 Inc Order confirmation email.


The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation emails. Workshop 12 Inc may change prices at any time without notice. Price increases will only apply to orders placed after such changes.

Workshop 12 Inc charges sales tax where required by law. If you are shipping to provinces where sales tax is charged, the appropriate charges will be added to your merchandise total and displayed in your Workshop 12 Inc Order. Prices for the Products do not include charges for shipping and handling.

Separate charges for tax and shipping will be itemized in your shopping cart and on Your Workshop 12 Inc order confirmation email.


Workshop 12 Inc does not guarantee the availability of any Product in the Online Shop. Workshop 12 Inc reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product.

In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us.

Delivery options are defined in checkout and may change. Delivery based on the option selected is not guaranteed. If the items remain undelivered and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by Workshop 12 Inc.

Customer desiring to return or refuse delivery will be best serviced by receiving the delivery and following the return instructions included in the package.

Workshop 12 Inc shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.


When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. In the event of a difference between the Online Shop content and any other Workshop 12 Inc (or non- Workshop 12 Inc) web site (or any other source of information) the compatibility of Products as shown on the Online Shop at the time of purchase will be seen as taking precedence. We encourage you to examine the delivery package and received items within fourteen days after they are delivered to you and check their condition and that the content of the delivery package is complete.


Payment by credit/debit cards or PayPal shall be made by a credit or debit card approved by Workshop 12 Inc. Approved credit and debit card types are listed in the Online Shop. You have to supply your payment card details when you place your order. Your credit card may not be accepted if: (i) the name on the credit card does not match the billing name given or (ii) the billing address given does not match the bank records. Your payment card will be charged on shipment of the ordered items. We will not supply the items to you until your card issuer has authorized the use of your card for payment of the ordered Products. As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.


Workshop 12 Inc retains full legal title to Products until it has received all amounts due on the ordered Products.


If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased, return the product within thirty (30) calendar days after the date of receipt of the delivery and correctly follow the instructions on the return form provided with your shipment.

Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer service via email at info@workshoptwelve.com for assistance.


Step One: Contact info@workshoptwelve.com for returns.

You must return the items in their original package.

Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.

Please treat the items with care and return them in the condition that they were delivered to you.

Please use, if possible, the original delivery package or pack the items securely and place the return label on the outside of the packing used for shipping.

Please indicate that the item is a return of a product for import and duties reasons. If Workshop 12 Inc is charged import and duty fees due to improper labeling these fees will be deducted from your return amount.

Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment method within thirty (30) calendar days after the date of receipt of the delivery.

Please note that Workshop 12 Inc will only process returns and refunds for items bought in this Online Shop.


Workshop 12 Inc's warranty policy can be reviewed at: www.workshoptwelve.com/returns-warranty/ / "warranty".


The Workshop 12 Privacy Policy and additional provisions in these Sales Terms govern the use of your personal data. Purchasing of goods in the Online Store requires that you accept the Workshop 12 Inc privacy policy and the processing of personal data as described in the Workshop 12 Inc privacy policy.


These Sales Terms set out the full extent of our obligations and liabilities in respect of the sale of Products.

Except for the express limited warranty for the Product purchased, Workshop 12 Inc disclaims any implied warranty, including the warranty of merchantability or the warranty of fitness for a particular purpose. Workshop 12 Inc further disclaims any implied or express warranty of, and assumes no responsibility for, defects in workmanship caused by third parties who are not acting on Workshop 12 Inc's behalf or modifications made to the Products by anyone other than Workshop 12 Inc or those authorized by Workshop 12 Inc. Workshop 12 Inc further disclaims all liability and damages of any kind related to use of Products in any manner which is not consistent with the Product's intended use. These Sales Terms give the consumer specific legal rights; a consumer may have other rights depending upon where he or she lives. Some jurisdictions do not allow the exclusion or limitation of special, incidental or consequential damages, or limitations on how long a warranty lasts, so the above exclusion and limitations may not apply to everyone.


If any provision or provisions of these Sales Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.


Workshop 12 Inc customer service will assist you with any questions. You can contact us by email at info@workshoptwelve.com Monday through Friday during our regular working hours.


These Sales Terms shall be governed and construed in accordance with laws of the Province of Ontario, Canada.

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